Our live 24/7/365 support covers the technologies we use every day. We support a wide range of PC software
applications as well as servers, hardware devices, printers & peripherals.
THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF MicSupport’S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH MicSupport. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS.
ALL BRAND NAMES AND TRADEMARKS USED IN OUR WEBSITE, ARE PURELY FOR REFERENTIAL PURPOSES, AND ARE THE PROPERTIES OF THEIR RESPECTIVE OWNERS. MICSUPPORT IS AN INDEPENDENT SERVICE PROVIDER OF REMOTE ONLINE SUPPORT AND IS NOT AFFILIATED TO OR ASSOCIATED WITH ANY SUCH BRANDS OR TRADEMARKS.
“You” means you individually, any person, including any employer that you are acting on behalf of.
“Subscription Based Plans” are tenured Subscription plans offered by MicSupport that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
All references to “Services” refer to any MicSupport service plan that you enter into with MicSupport through use of the MicSupport web portal located at www.MicSupport.com (the “MicSupport Portal”) or by calling the MicSupport phone number mentioned on the web portal. These Terms and Conditions govern all plans available through the MicSupport Portal, and any use of the MicSupport Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services (“Plan Order”).
“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the MicSupport Portal are the proprietary and copyrighted work of MicSupport and/or its suppliers. The definition of “Materials” does not include the design or layout of the MicSupport Web site or any other MicSupport owned, operated, licensed or controlled site.
“Software” means a computer program of any kind, whether owned by MicSupport or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both MicSupport Software and Third Party Software.
You may order Services by submitting Plan Orders through the MicSupport Portal or by calling MicSupport. Once MicSupport accepts the Plan Order submitted by you, then you will receive an email from MicSupport at the email address that you provide or have provided to MicSupport as part of the Registration Process for the Services. MicSupport is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by MicSupport of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, MicSupport will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, MicSupport will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to MicSupport’s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at our helpline numbers.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. MicSupport has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have onetime fee including, but not limited to “Service Fee” and/or “Activation Fee”. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.
When you purchased the Service, you agreed to specific price and plan, which may have included a term of one, two or three years or other plans applicable at the given point of time (“Term Plan”). Similarly, some plans may offer a discount on the Service if you sign up for other MicSupport services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the term expires; (2) you drop one of the MicSupport services you were required to purchase to receive the special rate; or (3) You terminate the agreement/Service before the expiry of the term.
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize MicSupport to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize MicSupport and/or any other company who bills products or services, or acts as billing agent for MicSupport to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide MicSupport with updated credit card information upon MicSupport’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither MicSupport nor any MicSupport affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at MicSupport’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
Unless otherwise specified, the Services, Materials and Software are for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
As a condition of your use of the MicSupport Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms and Conditions. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any MicSupport server, or the network(s) connected to any MicSupport server, or interfere with any other party’s use and enjoyment of any of the MicSupport Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any MicSupport Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any MicSupport server or to any of the MicSupport Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any MicSupport Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
Though MicSupport has no limits on the amount of telephone or online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription based plans are subject to MicSupport’s “fair use” policy. Under this policy, if at any time, in MicSupport’s sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then MicSupport reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, MicSupport reserves the right to suspend or terminate any Subscription Services of any Subscriber that MicSupport, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to MicSupport; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
MicSupport has no obligation to monitor the Communication Services. However, MicSupport reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. MicSupport reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
MicSupport reserves the right at all times to disclose any information as MicSupport deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in MicSupport’ s sole discretion.
Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the MicSupport Portal, nor any Materials or Software posted therein.
You agree to indemnify, defend, and hold MicSupport, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of these terms and Conditions, misuse or abuse of a Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. You will cooperate as fully as reasonably required in MicSupport’s defence of any claim. MicSupport reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of MicSupport. You agree immediately to notify MicSupport of any unauthorized use of your account or any other breach of security known to you.
If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the MicSupport Portal by current MicSupport customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest”.
As a Guest you may use the MicSupport Portal and Materials specifically designated as available to guests on the MicSupport Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by MicSupport, (b) registering with MicSupport and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
MicSupport may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with MicSupport’s employees and others as appropriate to your Service under a Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
As permitted through a Service, you may use Materials and Software posted on the MicSupport Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
Any other use of the MicSupport Portal, Services, Materials or Software, other than as explicitly permitted by MicSupport is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to MicSupport and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.
You hereby acknowledge that circumstances outside of MicSupport’s reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in MicSupport’s ability to schedule a support session. You hereby release MicSupport from any and all liability, and agree that MicSupport shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
MicSupport or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
For your convenience, MicSupport may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any MicSupport Web site may be copied or retransmitted unless expressly permitted by MicSupport.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
In connection with our Service, we may provide to you, the use of certain software which is owned by MicSupport or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.
The Software may be accompanied by a EULA from MicSupport or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
With regard to any Software made available to you by MicSupport through the MicSupport Portal for which your acceptance of a separate license agreement is not required (“MicSupport Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by MicSupport to use the MicSupport Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the MicSupport Software. You agree that the MicSupport Software is the confidential and proprietary information of MicSupport or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the MicSupport Software, or otherwise reduce the MicSupport Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the MicSupport Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the MicSupport Software. You acknowledge that this license is not a sale of intellectual property and that MicSupport or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the MicSupport Software and related documentation, as well as any corrections, updates and upgrades. The MicSupport Software may be used in the United States only, and any export of the MicSupport Software is strictly prohibited.
As part of the Services, MicSupport may suggest that you acquire, install and use certain third party software (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether MicSupport assists you in the acquisition, installation, and/or use of Third Party Software. MicSupport has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the MicSupport Software shall remain in full force and effect unless and until terminated by MicSupport, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the MicSupport Software and immediately delete the MicSupport Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
As part of the Services, MicSupport may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that MicSupport may elect to make available from time to time. Violation of such third party provider’s terms of service may, in MicSupport’s sole discretion, result in the termination of your customer account and use of service.
MicSupport DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW MicSupport TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
SOME OF THE MicSupport SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT
MicSupport AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. MicSupport AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MicSupport AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
IN NO EVENT SHALL MicSupport AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
Notwithstanding anything to the contrary in no event shall MicSupport be liable to you in excess of the amounts actually paid by you to MicSupport under the Plan Order that is the subject of the dispute.
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
MicSupport at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of MicSupport: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, MicSupport’s network, or the use and enjoyment of MicSupport’s other users; (c) MicSupport receives an order from a court to terminate the Service you are availing ; (d) if MicSupport for any reason ceases to offer the Service; (e) if you are no longer a MicSupport customer, or (f) MicSupport determines that you are abusing the Service. MicSupport, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. MicSupport’s failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
The MicSupport Portal is available internationally and may contain references to MicSupport products, services, and programs that are not available in a viewer’s country. These references do not imply that MicSupport intends to make such products, services, or programs available in such country.
MicSupport reserves the right to amend the Terms and Condition, and the MicSupport Portal at any time by (a) posting a revised version of the Terms and Conditions on the MicSupport Portal
by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to MicSupport in connection with registration.
You are responsible for regularly reviewing the MicSupport website to be notified of any amendments to the Terms and Conditions. Your use of the MicSupport Portal, or the Services after an amendment to the Terms and Conditions shall be deemed acceptance by you of the amended Terms and Conditions.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of the United States of America without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.